A return merchandise authorization (RMA) should always be requested prior to returning an item for any reason.
Log in to your account on our website - http://www.mrsupply.com
Access your order history via the
Order Statuslink at the bottom of our webpage under the column labeled My Account.
Find the order that you will be requesting an RMA number for, and click the
Returnslink at the far right.
On the following
Returnspage, press the New Requestbutton and fill in the appropriate information on the form. Please ensure a Request Typeas well as a Reasonis selected and completed. You may leave any additional information in the customer note.
Once the form is completed and submitted, you will be given your RMA number. A confirmation e-mail will be sent with return directions.
Pack the items securely, either in the original packing material the order was received in or repackaged appropriately.
"Non-defective" item means ;
For non-defective exchanges, a new order must be placed for the exchanged products first, before receiving your non-defective return. Please submit your RMA referencing your new order number. A full credit will be processed upon receipt.
"Defective" items are defined as:
Please contact us to report the defective or wrong shipped items within the first 30 days of delivery. Upon receipt and inspection, if the item is determined to be defective or wrong shipped, defective items can either be exchanged for the same non-defective item, or a refund can be issued to the payment method on the order. Wrong shipped items can only be exchanged for the same non-defective item.
If the item is found in normal condition or the damages are the result of the customer's improper use or mishandling, the item will be considered non-defective. The RMA will be declined and the item shipped back to the customer at the customer's expense or the item can be disposed of.
Should your package or order arrived damaged, please notify us within
As the shipper, a damage claim will be filed on behalf of the customer, and arrangements will be made for a replacement at no additional charge or shipping, or a refund will be processed based on the customer's request and assessment of the damages.
If your package is not received within 1 business day of the expected delivery date per your tracking information, please advise us of the error. Notifying the carrier of the mis-delivery as soon as possible so that they can begin tracing the package will help expedite the investigation. Delay may result in prolonging delivery of your order, as the tracing process can take up to 7-10 business days to complete.
Refunds are not issued before the merchandise has been received, evaluated and processed by our Customer Return Care Department. Please allow approximately 5 business days for your return to be processed once it has arrived at the warehouse.
Please contact us should you have any further questions regarding our Return Policy. Our business hours are from 8AM-5PM EST Monday through Friday, and 7AM-12PM Saturday.